Client Stories

Best Western and Marriott – JNR Management

Monitoring for smoking helps to ensure a comfortable and enjoyable guest experience.
Property Type: Hotel Management Company
Location: Massachusetts
Brands: Marriott, Best Western, and Others
Challenges
Solution
Results
“FreshAir takes all the guessing out of pinpointing which guests are smoking.”
Robins Patel, Principal, JNR Management

Nutfield Heights Senior Center

HUD senior center apartments install FreshAir Smoking Sensors to prevent and prove tobacco and marijuana smoking.
Property Type: HUD Senior Housing Apartments
Location: Derry, NH
Size: 80 units
Challenges
Solution
Results
“FreshAir Sensor gives us the evidence needed to follow through with our no-smoking procedure when someone is smoking in their apartment.”
Christine Schmid, Property

Mohegan Sun Casino & Resort

“Game changer on all levels. Revenue boost, cleaner rooms, happier Guests.”
Mary Wren, Director of Hotel Operations
Property Type: Casino Hotel
Location: North America
Size: 1,563 Rooms
Challenges
Solution
Results
“In our first 6 months FreshAir Sensor has paid for itself for the next 3 years and we have not had a single chargeback. Revenue boost,

Bessemer and Wakefield Housing Commissions

Proven technology helps solve the age-old problem of smoking in public housing apartments.
Property Type: HUD Public Housing Apartments
Location: Gogebic County, Michigan
Size: 120 Apartment Units
Challenges

• Maintenance costs caused by smoking odors and damages
• Tenant dissatisfaction and regular complaints caused by neighbors smoking
• High apartment turnover rate due to secondhand smoke
• Difficulty gathering adequate proof of

Downtown Miami Hotel

Smoking Alerts reduce guest complaints and provide instant financial and operational benefits.
Property Type: Full Service Downtown Hotel
Location: Miami, FL
Size: 528 Rooms
Challenges
Solution
Results
“What has been beneficial for us is the fact that there are much less complaints by guests of the smell of smoke near their room.” Learn More: Downtown Miami

L’Auberge Baton Rouge

Casino Hotel reduces unauthorized smoking events by more than half to enhance the guest experience.
Property Type: Casino Hotel
Location: Baton Rouge, LA
Size: 205 Rooms
Challenges
Solution
Results
“The devices have truly paid for themselves, and guest service scores have increased.”
Daniel Hutchinson, Manager

Hilltop House

Molecular sensor technology helps property identify smoking and enforce lease violations with definitive proof.
Property Type: HUD Public Housing Apartments
Location: Seattle, WA
Size: 124 Units
Challenges
Solution
Results
“I would (and do) absolutely recommend the product because it does what it promises it will do.” Thornton Bowman, Executive Director Learn more: Hilltop House Client Story

Bally’s Atlantic City Resort

“FreshAir pays for itself” in a large casino hotel by enabling management to charge cleaning fees and reduce complaints and costs.
Property Type: Casino Hotel
Location: Atlantic City, NJ
Size: 135 Rooms
Challenges
Solution
Results
“This has been a revenue generator for our hotel, the smoking violations have added thousands to our monthly bottom line.